Technical English II - Business Letter Writing: Claim Adjustment Letters

Anna University

Technical English II Lecture Notes

Business Letter Writing: Claim Adjustment Letters


Business Letter Writing: Claim Adjustment Letters

Useful Key Phrases

· I was very disappointed to read your letter of ... dealing with ...

· As someone who values your business, I have already ...

· Also, we will deduct another X percent of the bill for the misunderstanding.

· Thank you for your patience.


Example Letter

Document Makers
2398 Red Street
Salem, MA 34588

March 10, 2001

Thomas R. Smith
Drivers Co.
3489 Greene Ave.
Olympia, WA 98502

Dear Mr. Smith:

I was very disappointed to read your letter of August 17 dealing with the issue of incorrectly produced publicity leaflets. As someone who values your business, I have already begun to find a solution to resolve this problem.

My top photographer will call you to arrange an appointment at your earliest possible convience to re-take photos in full color. Also, we will deduct another 15 percent of the bill for the misunderstanding. Thank you for your patience.

Sincerely,

(signature here)

Richard Brown
President

RB/sp

If business letter writing is important to your career, I'd consider purchasing 3,001 Business and Sales letters. This reasonably priced package provides templates of English business letters for just about any business situation imaginable. For more detailed help with standard business writing skills, I highly recommend these business English books.

Here are some other basic business letters which you will find useful for typical English business correspondence.