Anna University
Technical English II Lecture Notes
Business Letter Writing: Claim Adjustment Letters
Business Letter Writing: Claim Adjustment Letters
Useful Key Phrases
· I was very disappointed to read your letter of ... dealing with ...
· As someone who values your business, I have already ...
· Also, we will deduct another X percent of the bill for the misunderstanding.
· Thank you for your patience.
Example Letter
Document Makers
2398 Red Street
Salem, MA 34588
March 10, 2001
Thomas R. Smith
Drivers Co.
3489 Greene Ave.
Olympia, WA 98502
Dear Mr. Smith:
I was very disappointed to read your letter of August 17 dealing with the issue of incorrectly produced publicity leaflets. As someone who values your business, I have already begun to find a solution to resolve this problem.
My top photographer will call you to arrange an appointment at your earliest possible convience to re-take photos in full color. Also, we will deduct another 15 percent of the bill for the misunderstanding. Thank you for your patience.
Sincerely,
(signature here)
Richard Brown
President
RB/sp
If business letter writing is important to your career, I'd consider purchasing 3,001 Business and Sales letters. This reasonably priced package provides templates of English business letters for just about any business situation imaginable. For more detailed help with standard business writing skills, I highly recommend these business English books.
Here are some other basic business letters which you will find useful for typical English business correspondence.
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